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Why are Facebook’s ads not compelling?

February 24th, 2010

I log on to Facebook, and there’s an ad there … for Marmite.

I click over to my profile, and see three more ads. HSBC is trying to sell me a mortgage. The Royal Bank of Scotland is recruiting. And Virgin Media wants me to use their telephone and television services.

There is something wrong with this picture.

Just like everybody else, I pay for Facebook. Not in the traditional sense, but in the sense that using the service gives them information that they can then turn around and use to sell things to me and my friends. Facebook knows who I am connected to, and how those groups bunch — the fencing friends, the friends who like comic books and science fiction TV shows, and so on.

They also see degrees of interaction — they know what profiles I look at most often, and which ones I interact with most often. In addition to this, they know my location, where I went to school, and some of my interests. Other interests can be extrapolated on the basis of groups I’m a part of, and my Facebook connections. For the most part, if my friends like something I probably will as well.

In other words, they should know quite a bit about me. But their ads don’t show this.

A mortgage from a UK bank? OK, you know my age and location.
Virgin’s television service? Clearly my TV watching habits are overestimated. And they haven’t managed to pinpoint my exact location, or they would know that Virgin’s high speed internet is not actually available in my neighborhood.

Facebook knows more than that about me. And about you. They should be able to take that information, and post relevant ads.

I cannot figure out why there aren’t more ads from airlines when I arrive on Facebook. I interact rather heavily with people from all over the world, and log on from different locations on a regular basis. My country of residence is different from the one in which I attended school. I’m a good target for airline and hotel deals.

I cannot figure out why there aren’t more ads for geeky movies. A huge number of my friends are geeks. Our interests and interactions with each other and with groups and being “Fans” of things on Facebook must point heavily towards things like Watchmen, Star Trek or Tron. These are not advertised to me.

Facebook is sitting on a mountain of data about my interests — information based not on what I choose to write on my profile, but on my actual habits — but they are not leveraging it. They need to organize it, or (if it is already organized), give their advertisers the tools they need to leverage it properly.

The only thing that they have managed to do is upset users by including their faces in the advertisements they show their friends.

I should see an advertisement for something that interests me every time I log onto Facebook.

They know who they are targeting — we all log on.
They know what we are interested in, and where we are.

One would think the advertising would be relevant.

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How safe is your blog?

February 15th, 2010

Last week, without warning, Google shut off more than half a dozen blogs that were hosted using their popular blogging service, blogger. Upon receiving notices that content on these blogs violated copyrights (which the story in The Guardian makes clear is not the case), they simply deleted them, and all their content. Mashable gives a bit more information here.

Whenever this happens, I think about my own writing here on the Big Bad Blog. This entry is the six-hundred-and-sixty-ninth article published here, and while there are a lot of Morning Coffees and poorly written articles that I might care little about, this blog is about giving myself the chance to write and create, and I would like to keep it.

There are, however, measures that can be taken to protect your content:

Host it yourself. Rather than allowing all your work to exist courtesy of the people at Google, LiveJournal or WordPress, get your own domain name and set yourself up outside their sphere of influence. Google will allow you to publish to your own site — though you run the risk that they will still be happy to delete it for you — WordPress, Moveable Type and others make a variety of tools that can be used to host your own blog.

Back it up. Additionally, almost every blog will allow you to back up your content. Do this regularly — particularly if your blog is in the publishing industry’s target-of-the-day category. Things they currently do include: the sending of takedown notices to music for which you have permission to publish, and the believe that linking is stealing.

Everybody who cares to keep their content should back up regularly. Those who do not have 100% control over where their content is stored should back up even more often. Those who post music, video, or summaries (and links to) news content should back up the most — particularly if somebody other than you can shut down your site if threatened by lawyers.

The important thing to remember is that, unless your content is kept on a server in your own home, it is on a machine that somebody else has control over. If you value it, keep a copy of it for yourself, on your own machine — the one on the Internet could disappear at any time, regardless of the esteem to which you hold your host.

I would say more, but I need to go back up the Big Bad Blog now.

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The iPad: Ripples and ramifications

February 9th, 2010


The iPad. A few weeks ago, Apple announced their latest new product to much fanfare, and the Internet went wild. Some were saying it would be a “game changer”. Some thought it was a bust. Some made sanitary napkin jokes. Few said nothing.

But what is the iPad? Does it really change the game — and if so, what game? And how?

Apple’s previous game changers

The previous game changers from Apple have been the iPod and the iPhone. Each of these changed the way we interacted in a particular market.

The iPod was the first popular MP3 player, and its existence — together with the iTunes store — brought music lovers away from their CD collections and into the world of MP3s. It legitimized the format, and was the beginning of the end for the music industry’s status quo. The ripples from this are still being felt, with the RIAA launching regular lawsuits against customers who download music illegally.

The iPhone was the first non-business phone to truly integrate the web into a mobile device. The Blackberry might have been there first, but their business-oriented approach limited the audience. Suddenly, we are all walking around with the Internet in our pocket.

We might not all have iPods and iPhones. We may have Zunes, Droids, or a Nexus 1. But the fact that we have these things — and the reason for Apple’s primacy in these markets — is due to Apple either creating or recognizing unseen markets for these types of devices, and having those markets seemingly appear out of nothing, overnight.

What is the iPad?

In order to figure out if the iPad is a game changer, we first need to understand what it is. The iPod is a music player. The iPhone is a phone. While portable music players and mobile phones had been around for a long time, Apple’s approach to these changed our approach as consumers. If the iPad is to change a game, that game needs to be identified first. Apple does not have a history of new ideas, but of new, intuitive, approaches to old ideas.

A few things that the Internet tells us when we ask what the iPad is:
PC Magazine calls it “a gigantic iPod touch.”
This Is London calls it “a tablet PC.”
As a “tablet PC” is rather nondescriptive, was can turn to MTV, who call it “a hybrid between an iPhone and a full laptop”.

Apple themselves do not describe it. They instead talk about how good it is for web surfing, how thin it is, and how many Apps are available.

Given Apple’s approach, we at the Big Bad Blog tempted to declare it a “bust”, rather than a “game changer”. If it is only a big iPod Touch, then we already have those. Making a bigger one is not revolutionary, and will not change any games. Lacking true laptop functionality (which cheaper netbooks tend to have), while providing few (if any) features unavailable on the more portable pocket-sized versions of the device mean a niche market and little appeal.

However, things change if we stop defining the iPad based on features available in other Apple devices. If we stop considering it to be a big iPod, or a “tablet” device — variations of which have been around since the 1970s, and never found traction — and begin to consider it to be an eBook, things look different.

Now, eBooks might be a small game to change, but they are a game. The iPad has a 9.7-inch display, the same as that of Amazon’s Kindle DX (but larger than other Kindles and the Sony eReader, seen on the right), and comes with plans for an Apple bookstore similar to the iTunes music store. This is different. This has a target.

Why do the Kindle and the Sony eReader not interact with the internet? Allow you to use e-mail? Allow you to copy a quote and save it in a document file, spreadsheet or to Tweet it to the world? These are things that we would like an eBook to do. The iPad does this.

In fact, when we look at what’s new — a screen that is the same size as that for other eBooks, the book store plans, and the long battery life — they all seem designed to compete with the other eReaders out there, as opposed to having been by chance.

So the Big Bad Blog is declaring the iPad a game changer — but we might not notice, because the game is small and Apple seems afraid to call the iPad an eReader.

The future of the eBook

Which brings us to the eBook and the game that is to be changed. The publishing industry is already in upheaval — the Kindle and Sony eReader have gained enough of a market share (of avid readers) that book publishers are now beginning to worry about those same things that the music and movie industries have been worrying about for years. But they are also still fairly rare — you might not even know anybody who has one.

The reason is that they are expensive and limited in functionality. If you only read Twilight books and Dan Brown novels, it’s a waste of money — particularly given that publishers are pushing for new eBooks (meaning the content) to cost $14.99, on top of the price already paid for the reader itself.

The iPad might be expensive as well — in fact, even moreso — but there’s an intermediate level of reader out there — ones who do not read a new book every week, but do read regularly beyond the bestseller list. A flashier, fancier device could cause these people to consider making a purchase that they would not have made otherwise.

Here at the Big Bad Blog, we think this will happen. While the change will not be as fast as with the ubiquitous mobile phone — many are still hesitant to leave paper behind — in ten years, people will think that books that do not allow their readers to send an e-mail or make a call on Skype are primitive.

Students will lead the change

Why ten years? Because we need a group of students who move through University with eBooks in their pockets to enter the workforce and disperse.

The huge advantage that eBooks have is with those who carry around multiple books. One book? No different. Five books? Big difference. University students have reading lists, textbooks, books checked out of the library for research on a paper. Books that they have to stay in the library with in order to research a paper.

Imagine, if you will, the student with an iPad.

This student can choose a place to sit: The library, at home, the coffee shop, under a tree in the quad between classes. Wherever they are comfortable. They can pull out their iPad.

They check the assignment on the course’s webpage. They then do a bit of online research to find what references will be useful. They go to the Apple Bookstore — or even the University Library’s page of books that students can checkout as eBooks — and get the required references. They read them, occasionally flipping over to the word processing App to make notes or copy a quote over. They pull up e-mail again, before heading off to their next class, and send a note to their professor with a question that has come up about the assignment.

The student runs off to class, and pulls up the course textbook on their iPad. Or the reading material being discussed that day.

The iPad is the student’s dream. All their textbooks, in one 1.5 pound device. Plus interactivity, e-mail, word processing, the Internet. Add in games, YouTube and recreational uses and you have something that is well worth the asking price.

What needs to happen to win the race

We at the Big Bad Blog have yet to see the device that will clearly become the leading ubiquitous eReader. Amazon and Sony have a headstart, but Apple’s vision is closer to the one that might successfully repeat the experience of the iPod as the top portable music player, or of Windows as the top operating system.

We at the Big Bad Blog think the key is the student population. They are the ones for whom an eReader which does not limit itself to the reading of books can become a necessity, rather than an expensive bookshelf full of DRM-limited titles. As the students graduate into the workforce, the next generation of adults will be accustomed to eBooks and have already made a choice regarding their favourite brand.

The success story will not be easy. A few things need to be done to find the hearts of students, and bring eBooks into an academic setting as the norm, rather than the exception:

Versatility: This is where the iPad has a head start. Holding all the books you need is useful, but not enough — word processing, e-mail, and the Internet all need to be available if the eBook is to be the defacto portable tool for the student. Games and videos are needed if the eBook is expected to become something they love, rather than a versatile textbook.

Multitasking: Websites everywhere have taken Apple to task over the lack of multitasking on the iPod, iPhone and iPad. Apple has happily ignored them — it helps to make the devices secure, while not truly limiting their functionality. The nature of the way we use the small portable devices makes multitasking unnecessary, in the end. This will not be true for the iPad, or eBooks in general. A student will find themselves needing one (or more) books open, the word processor open, and perhaps a chat with other students they are working with. The device that will win a student heart needs this functionality. If the next generation of iPad does not introduce multitasking, it might be a device that changes the game by revealing the true potential of eBooks, but becomes irrelevant itself shortly thereafter.

NCBI, PubMed and Journals: There are certain sites and many publications that publish the research that students and academics need to use. eBook makers need to look at these, and ensure that these can be easily accessed by those using their products. The ability for a student to search through articles in academic journals cannot be undervalued.

The University Library: University libraries are the traditional source of material for students. Putting deals in place that allow for students to “check out” eBooks “owned” by their University library can give an eBook a strong leg up on their competition, along with potential revenue from the University library. Checked out eBooks could contain DRM, and only be accessible for a limited period — two weeks, for example — before they expired.

The Google Factor: Google has been leading the way at moving old books over to digital. Because of this, any successful courtship has to have Google as a partner. Or will Google step in with their version of an eBook, leveraging the work that they have already done? As much as the iPad looks to change the future of the eBook, old texts and searching technology will be valuable to the academic community. If we are right about the student population being the gateway to leading the market, Google could quite well step in with their own device and change the marketplace dramatically.

The Big Bad Verdict

The iPad is a game changer — but it could also be a bust, if it is not marketed properly, or fails takes on a life of its own beyond Apple’s current (apparent) marketing plans.

So long as it is viewed as a “big iPod”, a competitor to Netbooks, or a successor to the unsuccessful tablets that have occasionally surfaced over the past forty years, it will be a bust. It does too little that is new, at what is still too high a price point.

But other eBook makers will have taken note already. Eventually one of these — or an unseen competitor that has not yet revealed themselves — will create a device that properly meets the needs of University students. That device will gain traction and become a market leader.

And ten years after that, paper books will be like records. The connoisseur might prefer them. The collector might have shelves full of them. The rest of us — who are around now and reading — will remember them fondly. Future generations will not understand references such as “paperback”.

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Copyright madness

February 1st, 2010

When it comes to copyright, the world simply seems to have gone insane.

The UK music industry thinks it loses £200 million each year to piracy. So the UK government is now trying to push through a new set of regulations that would cost £500 million to implement. Which not only does not meet the most basic of cost-benefit analyses, but also would force an estimated 40,000 people offline due to the additional costs that would be passed on to consumers.

Meanwhile, my ISP has promised to start to spy on everything that I download. I cannot recall agreeing to allow them to do this.

But copyright issues in music are old news; the new battle is in books. Book publishers have now realized that many avid readers are now e-book readers, with more to follow on the iPad — now they are beginning to jump into the copyright act. Using the same sorts of measurements that the music and movie industries use, they are claiming to lose $3 billion a year to online piracy. A more interesting analysis takes the same methodology and applies it to libraries, finding that American libraries “cost” the publishing industry nearly $1 trillion every year.

This, of course, demonstrates how silly the claims are. Once one takes into account that those who violate copyright by downloading music, books, or movies are also the industry’s biggest customers, expenditures like those being made in the UK are revealed for being complete farces — rather than protecting profits, it takes away the ability for customers to discover the material in the first place.

There are interesting and sane views out there. Go To Hellman outlines the benefits of library sharing of books. Cory Doctorow discusses the possibility of creating an intelligent copyright system, rather than a one-size-fits-all system that doesn’t work.

None of that intelligent thinking is likely to be finding its way into the Anti-Conterfeiting Trade Agreement, however. The public, of course, is not allowed in on the multilateral negotiations — but big business is. What is sure to emerge are a set of rules to make the demise of the pre-Internet model as painful as possible for consumers and new start-ups, rather than a set of rules that still make sense given the technology available.

And yes, almost all of this has happened during the first 31 days of 2010. And there is no sign that anybody will adopt a system that has any chance of working anytime soon.

(Image from 917press)

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